Refund policy

We have a 14-day return & exchange policy, which means you have 14 days after receiving your order to return the purchased item. International orders must be returned within 21 days of the receipt. 

To start a return, you should contact us at sales@maryhtextiles.com. If your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be new, undamaged, in the same condition that you received it, unworn or unused, not washed, with all original tags and labels still attached, and must be packed in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and Issues

All our products pass a scrupulous quality inspection before shipment. Please check your order upon reception and contact us immediately, if you receive a wrong item, so that we can evaluate the issue and make it right.

Return Shipment Charges

In case the client wishes to return the item, which was shipped correctly, then the client will be responsible for the cost of the return shipping. 

MaryH cannot compensate for packages lost or damaged in the return shipping. It is advised to obtain proof of postage and make a return using tracked delivery.
 

Exchange Conditions

The fastest way to ensure you get what you want is to return the item you have, and once the original order has been received back and accepted by MaryH, the new item will be shipped at no additional cost. For an exchange, please, first email us at sales@maryhtextiles.com.

We only exchange non-faulty items that are in their original condition. The item must be new, undamaged, in the same condition that you received it, unworn or unused, not washed, with all original tags and labels still attached, and must be packed in its original packaging.

It is only possible to exchange the same item for a different size. We cannot exchange items for a different colour or a different item altogether. Please be aware that we can only exchange the same item for a different size once.

Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was accepted or not. If approved, you’ll be automatically refunded (shipping cost deducted) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like garments of personal use (such as underwear and night wear), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at sales@maryhtextiles.com.